Integrity’s Terms of Service
Integrity PC (Integrity) offers and provides its services to you (Client) subject to the following Terms of Service:
Client agrees to pay Integrity to repair, analyse and troubleshoot client’s computer hardware at rates set out on Integrity’s Pricing web page or as otherwise agreed.
Although Integrity will do its best to conduct all activities in a timely manner, Client understands that troubleshooting issues is a time-consuming process and agrees to pay Integrity for troubleshooting time as necessary.
Client also certifies that Client will indemnify and hold harmless Integrity for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software.
Integrity will take every precaution to preserve all data and software on Client’s computer, but Client acknowledges that occasionally data loss will occur and/or software operation may be compromised.
Client further agrees to indemnify and hold harmless Integrity for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Client also certifies that Client will indemnify and hold harmless and will pay for added support to Integrity for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, and it is impossible to control what or how the virus affected the computer before removal by Integrity.
Any private information stored on your computer or viewed by Integrity during a remote support call will be held in strict confidentiality unless disclosure is required by law.
Release of Liability:
Client agrees to release and hold harmless Integrity from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that Integrity offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty.
Further:
Client acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to Client’s home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.
Client agrees to release and hold harmless Integrity from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of Integrity.
Client grants Integrity access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.
Client grants Integrity access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate Client’s computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on Client’s computer system or network.
Client grants Integrity permission to physically access Client’s home or office property where Client’s computer system and/or network resides.
Client grants Integrity permission to perform modification to Client’s home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.
Client grants Integrity permission to download and/or install software on Client’s computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by Client.
Client grants Integrity permission to install hardware in Client’s computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by Client.
Integrity strongly recommends that Client safeguard critical data by backing up said data prior to any services performed by Integrity. Client is responsible for any backup, archiving, or protective storage of Client’s data as well as restoration thereof if required.